Frequently Asked Questions
Common questions about Crossroads
Email customerservice@crlease.com if you've got more questions and we'll do our best to answer.
Credit Fee: Due to increasing costs in the on-line credit card payment processing Crossroads changed its policy and going forward will charge a 2.5% convenience charge on the amount paid. The charge covers the costs associated with credit card processing.
If you are looking for a No Interest Letter, please email us at nointerest@crlease.com.
If you believe your vehicle is "STOLEN", please contact the police first. Then, contact Crossroads and have the following information ready when making the report:
- Vehicle Identification Number
- Account Number
If you believe your vehicle is "MISSING", Crossroads can assist tracking your vehicle. Please have the following information ready when making the report:
- Vehicle Identification Number
- Account Number
Crossroads is in the process of updating the customer platform to add additional access like this one.
Crossroads is in the process of updating the customer platform to add additional access like this one.
Crossroads is in the process of updating the customer platform to add additional access like this one.
Crossroads will finance the TRAC or Balloon residuals at the end of the contract.
Crossroads is in the process of updating the customer platform to add additional access like this one.
Please contact the customer service line for this information.
Please log into the Customer Log In section of the website. If you haven’t visited the site before you will need to set up an account.
No, the payment due date is as scheduled. However, a late charge is not assessed until the 10th day after the scheduled due date.
The balance does not include the interest charge from the due date to the payoff date.
Crossroads reports the entire portfolio once a month to the credit bureaus.
How do you expect me to pay without an invoice? The contractual obligation is due whether an invoice is received. However, if an invoice has not been received please call the customer service line and an invoice can be emailed.
Many reasons could contribute to the pay due status of the account which is on autopay. Perhaps the account has been closed, insufficient funds or Crossroads was provided incorrect account information. If the account is paid through autopay and still past due a courtesy call will be made to correct the situation or a call into the customer service can update any information.
Once the autopay authorization document is signed Crossroads is authorized to take only the stated amount. If other charges accrue, Crossroads is required to obtain authorization to deduct any additional charges.
Contact the customer service number and request a payoff. Once the payoff is quoted a check or wire transfer is acceptable.
Crossroads will process the title work within 10 days.
Crossroads is in the process of updating the customer platform to add additional access like this one.
Crossroads is in the process of updating the customer platform to add additional access like this one.
Crossroads is in the process of updating the customer platform to add additional access like this one.